Survey

Please take a moment to evaluate your most recent call to the Service Desk. Indicate the response that best represents your experience.

On a scale where 1 is unacceptable and 5 is outstanding, please rate the following:

1. Did the Service Desk Technician resolve your issue, or direct you to the right resource?

Unacceptable                            Outstanding

1 2 3 4 5

2. Did the Service Desk Technician communicate effectively?

 Unacceptable                            Outstanding

1 2 3 4 5

3. Did the Service Desk Technician handle your request in a professional manner?

Unacceptable                            Outstanding

1 2 3 4 5

4. Rate the ability of the Service Desk Technician to diagnose and resolve your problem.

Unacceptable                            Outstanding

1 2 3 4 5

5. Overall, how would you rate the quality of service you received from the Service Desk?

Unacceptable                            Outstanding

1 2 3 4 5

Additional Comments: